Received a letter from Northland Group claiming I owe Capital One Bank $551.05 and will settle for $468.42. I did have a Capital One Card, however, haven't use it in well over a year, paying my balance each.
Called Capital One, 800-227-4825 and was directed to Northland Group. Nicole from this group answered and promptly wanted my middle initial, last four digits of my SS# and DOB. Stated in no uncertain terms I would not give her this information and was then advised she would go no further.
Advised I have maintained a zero balance with Capital One, therefore owing zero. Again she said no information may be given and she cannot help me.
Product or Service Mentioned: Northland Group Customer Care.
Reason of review: Poor customer service.