we received a settlement offer and I called to pay it off, but instead they took the whole amount originally owed out of my bank account. Now they claim that I never mentioned a settlement offer.
I have spoken to the manager and he says that in the voice record I never say anything about it.
But they don't let me listen for myself. If I indeed didn't say it why would they deny me hearing it. Now because they took more out than what they should have now I can't pay certain bills.
I'm gonna have to pay late fees and get a bad review. Whats the point of trying to fix the credit when you have jerks like them putting you back in the same position.
Monetary Loss: $193.